Returns & Refunds Policy

Effective Date: January 12, 2026
Store: Gsa-group-papp Store is owned and operated by Shasta Medical Partners, LLC.

1) Return Window

We accept return requests within 15 days of the delivery date (based on carrier tracking).

2) Eligibility Requirements

To qualify for a return, items must be:

  • Unused and in the same condition as received

  • Returned in original packaging (when possible)

  • Include any included parts/accessories (if applicable)

We may request photos to help verify the condition or issue before approving a return.

3) Non-Returnable Items

The following are not eligible for return or refund, except when damaged/defective or incorrect:

  • Final sale / clearance items (if marked as final sale)

  • Items that show signs of wear, washing, alteration, or misuse

  • Items returned without approval (see “How to Request a Return”)

4) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery.
Provide:

  • Order number

  • Clear photos of the item and packaging (and shipping label if possible)

If approved, we will offer one of the following (based on availability and case type):

  • Replacement

  • Refund

  • Store credit (only if you prefer)

5) How to Request a Return

To request a return, email us at [email protected] with:

  • Order number

  • Reason for return

  • Photos (if damaged/defective/incorrect or if condition needs confirmation)

If approved, you will receive return instructions. Do not ship items back without approval, or the return may be delayed or rejected.

6) Return Shipping Costs

  • Customer-remorse returns (changed mind, ordered wrong size, etc.): customer is responsible for return shipping.

  • Our error (wrong item) or verified damage/defect: we cover return shipping or provide an alternative resolution.

7) Refund Processing Time

Once your return is received and inspected, we will notify you of approval status. If approved:

  • Refunds are issued to the original payment method (PayPal or card via Stripe).

  • Processing typically takes 3–5 business days after approval.

  • Banks/payment providers may take additional time to post the refund.

8) Partial Refunds

Partial refunds may apply if:

  • Items are returned used, washed, damaged, or missing parts/packaging

  • Returns do not meet eligibility requirements

9) Cancellations

Orders can only be canceled before processing begins. If you need to cancel, contact us as soon as possible. Once an order is in processing or shipped, it cannot be canceled and must follow the return process after delivery (if eligible).

10) Chargebacks & Payment Disputes

If you have an issue with your order, please contact us first. Filing a chargeback without contacting us may delay resolution and can restrict future purchases.

11) Contact

Email: [email protected]
Address: 945 Shasta Street, Suite 100, Yuba City, CA 95991
Phone: +1 (530) 799-8893